LEGAL & FAQ

TERMS AND CONDITIONS

By clicking “I Agree” below, I am confirming that:

These Terms of Use govern the Client’s use of Group 500 Internet Website and all applications, software and Services (collectively, “The Services”) available via this Website. 

  1.Use of the Website

1.1. By accessing this Website, the client signifies their agreement with and understanding of the following Terms of Use.

1.2. The client warrants and represents to Group 500 that he is legally entitled to visit the Website and make use of information made available via the Website.

1.3. Group 500 reserves the right at its sole discretion to change, modify, add, or remove any portion of this Website or these Terms of Use at any time and for any reason without a notice to the client.

1.4. Changes to these Terms of Use will be effective when posted. Continued use of this Website following any such changes shall constitute the client’s acceptance of such changes.

  2.Access

2.1. This Website and the information, tools and material contained in it are not directed to, or intended for distribution to or use by, any person or entity who is a citizen or resident of or located in any jurisdiction where such distribution, publication, availability or use would be contrary to law or regulation or which would subject Group 500 or its affiliates to any registration or licensing requirement within such jurisdiction. In accessing any part of the Website, the Client agrees not to use this Website in such a way that disrupts, interferes with or restricts the use of this Website by other users; not to upload, display or transmit any materials through this Website which are false, offensive, defamatory, threatening, obscene, unlawful or which infringe the rights of any other person anywhere in the world. 

  3.Disclaimer of Warranties

3.1 Group 500 makes no representations about the results to be obtained from using this Website, the Services, the information or the content. 

3.2 The use of same is at the Client’s own risk. The information on this Website is provided on “as is” and “as available” basis.

3.3 Group 500 does not warrant the accuracy, completeness, security or timeliness of the content, information or Services provided on or through the use of the Website, either expressly or by implying, for any particular purpose.

3.4 Group 500, its licensor and its suppliers, to the fullest extent permitted by law, disclaim all warranties express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties’ rights, and fitness for a particular purpose.

  4.Privacy

4.1 Group 500 Privacy Policy governs the use of information collected from or provided by the Client on this Website.

  5.Limitation of Liability

5.1 Group 500 shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by the Client or any third party, as a result of or which may be attributable, directly or indirectly, to the access and use of the Website, any information contained on the Website, the Client’s personal information or material and information transmitted over Group 500 system. In particular, neither Group 500 nor any third party or data or content provider shall be liable in any way to the Client or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

  6.Intellectual Property

6.1 All trademarks, names, logos and service marks (collectively “The Trademarks”) displayed on this Website are registered or unregistered trademarks of Group 500 or third party that may own the Trademarks displayed on the Website. Nothing contained on this Website should be construed as granting any license or right to use any trademark displayed on the Website without the written permission from Group 500 or from a third party. Client’s use of the Trademarks displayed on the Website, or any other content on the Website, except as provided in these Terms of use, is strictly prohibited.

6.2 The Client may download content only for his personal use for non-commercial purposes, but no modification or further reproduction of the content is permitted. The contents of the Website, including any images, text, executable code and layout design may not be distributed, reproduced, publicly displayed, downloaded, modified, reused, re-posted, or otherwise used except as provided herein without the express prior written permission of Group 500. The Client may not, for any reason, distribute, modify, duplicate, transmit, reuse, re-post, or use the content of the Website for public or commercial purposes, including the text, images, audio, and video without a prior written consent from Group 500. Anything that the Client transmits to this Website becomes the property of Group 500, may be used by Group 500 for any lawful purpose, and is further subject to disclosure as deemed appropriate by Group 500, including to any legal or regulatory authority to which Group 500 is subject. Group 500 reserves all rights with respect to copyright and trademark ownership of all material at this Website, and will enforce such rights to the full extent of the law.

  7.Links and Advertisements

7.1 The Website may include links to other Internet websites or resources, as well as for third party advertiser’s websites. You acknowledge and agree that Group 500 shall not be responsible for any such external website, resource or advertisement, and does not endorse and is not responsible or liable for any Content, advertising, products or other materials on or available from such sites, resources or advertisements.

 

Client Agreement

This client agreement is entered by and between the operator of Group 500 side (Group 500 is operating under the regulatory umbrella of GAIR LOCH ENTERPRISES LTD (reg# 09240825) which is registered as an online forex broker) and the person or legal entity that has applied to open a trading account at Group 500 Trading platform (the “Client”), according to the terms and conditions detailed herein. 

  1.Introduction

1.1 This agreement, as well as any legally binding document entered into between Group 500 and the Client, all as amended from time to time (together: the “Agreement”), set out the terms upon which Group 500 will deal with the Client in respect to placing orders and trading over financial instruments, on Group 500 trading platform.

1.2 Trading, means that a contract is being created which gives the Client the right to estimate the direction of change in price of an underlying asset, within a specified time frame determined by Group 500. This trading instrument is different from trading in traditional options, since there is a fixed return that is determined at the outset of the trade, there is usually no Stop-Loss order and other features.

1.3 Opening an account and usage of the Trading Platform provided by Group 500 is by limited license given by Group 500 to the Client. The license is personal, non-transferable and is for persons who are older than 18 years old (or older legal age, if the law applicable to the Client’s jurisdictions requires a higher legal age) and subject to this Agreement. The Client may not transfer, assign, or enable other to make any use of the license, and/or give the Clients access codes to the Trading Account to anyone. Any damage caused to the Client, Group 500 and any third party due to breach of this Agreement by Client, shall be under the Client’s sole responsibility.

1.4 All services are provided to the client by Group 500 LTD, which is the management Group 500 and the client enters into a contractual agreement with Group 500 LTD only.

 2.Opening of the Trading Account

2.1 Group 500 will open an account for the Client (the “Trading Account”) as soon as reasonably practicable after: (i) Group 500 has received confirmation that the Client has agreed to enter into this Agreement (such confirmation can be made by checking the “I AGREE” button or link on Group 500 Internet website (the “Website”), followed by a completed application form (if applicable) and all other Client’s information required by Group 500 to be provided for full verification. The Client confirms that Client’s information is full, accurate and complete. If there is a change in the information provided by the Client at any time, the Client must notify Group 500 immediately of any such change.

2.2 The Trading Account will be activated by Group 500 as soon as Group 500 has identified the funds credited by the Client to the Trading Account. Group 500 may activate the Trading Account and permit trading in the Trading Account subject to such limitations, and before full verification has been determined, and to the satisfaction of such further requirements as Group 500 may impose. In the event that the Trading Account is activated but any such requirements are not complied with, Group 500 may freeze activity in the Trading Account. Where a Trading Account is not activated or is frozen, no funds held by Group 500 in respect of that Trading Account may be transferred back or to any other person until Group 500 is satisfied that all Applicable Regulations have been complied with.

2.3 In relation to any Transaction entered into pursuant to the Agreement Group 500 may act, according to Group 500 sole discretion, as principal or as agent on the Client’s behalf. Therefore, Group 500 may act as the counter party to the Clients Trading activity. The Client confirms that it acts as principal and not as agent or trustee on behalf of someone else.

2.4 The Client hereby represents and warrants that his engagement with Group 500 in this Agreement and his use of Group 500 services are in full compliance with the law applicable to the Client.

  3.Trading Platform

3.1 The Trading Platform supplied by Group 500 enables trading in foreign exchange rates of different currencies, commodities, and any other financial instruments made available by Group 500 (all hereof: “Financial Instruments”). The Trading Platform displays indicative quotes of exchange rates of different financial instruments pairs, based on different financial information systems, as the most updated exchange rates in the international capital markets. For determining the quotes for different time periods, the platform is making mathematical calculations according to known and accepted capital markets formulas. It is acknowledged by both Parties that due to different calculation methods and other circumstances, different trading platforms and/or markets may display different price quotes.

3.2 The Client will receive a predetermined pay-out if their transaction expires in-the-money, and he will lose a predetermined amount of their investment in the Transaction if the option expires out-of-the-money. The predetermined amounts are a derivative of the collateral invested in the transaction by the Client, and will be published in the Trading Platform. The degree to which the option is in-the-money or out-of-the-money does not matter as it does with a traditional option.

3.3 Group 500 does warrant that trading in the Trading Account will be available at all times.

3.4 The Client authorizes Group 500 to rely and act on any order, request, instruction or other communication given or made (or purporting to be given or made) by the Client or any person authorized on the Client’s behalf, without further enquiry on the part of Group 500 as to the authenticity, genuineness authority or identity of the person giving or purporting to give such order, request, instruction or other communication. The Client will be responsible for and will be bound by all obligations entered into or assumed by Group 500 on behalf of the Client in consequence of or in connection with such orders, requests, instructions or other communication.

3.5 Group 500 has the right, but not the obligation, to set, at its absolute discretion, limits and/or parameters to control the Client’s ability to place orders or to restrict the terms on which a Transaction may be made. Such limits and/or parameters may be amended, increased, decreased, removed or added to by Group 500 and may include (without limitation): (i) controls over maximum order amounts and maximum order sizes; (ii) controls over total exposure of Group 500 to the Client; (iii) controls over prices at which orders may be submitted (including, without limitation, controls over orders which are at a price which differs greatly from the market price at the time the order is submitted to Group 500 order book); (iv) controls over any electronic services provided by Group 500 to the Client (including ,without limitation, any verification procedures to ensure that any particular order or orders has come from the Client); or (v) any other limits, parameters or controls which Group 500 may be required to. Group 500 may, in addition, require the Client to limit the number of open Transactions which the Client may have with Group 500 at any time.

3.6 Group 500 does not allow actions or non-actions based on arbitrage calculations or other methods that are based on exploitation of different systems or platforms malfunction, delay, error etc.

3.7 Group 500 is entitled, by its own discretion, to cancel any trade that has been executed due or in connection with an error, system malfunction, breach of the Agreement by Client etc. Group 500 records will serve as decisive evidence to the correct quotes in the world capital markets and the wrong quotes given to the Client; Group 500 is entitled to correct or cancel any trade based according to the correct quotes. 

3.8 Reporting – Client can see their open trades (“Positions”) and guarantee funds situation at any time by accessing their Trading Account in Group 500 platform and viewing past trade’s reports generated by Group 500. No hard-copy reports are sent.

  4.Funds

4.1 The Client may transfer funds to Group 500 with different methods of payment as permitted by Group 500 from time to time and in any currency (acceptable by Group 500), and such funds will be converted and managed in the Trading Platform in US Dollars and/or Euro and/or GBP, as determined by Group 500, according to an exchange rate determined by Group 500 according to the available market rates.

4.2 When making a bank transfer, the Client must send Group 500 an authentic SWIFT confirmation, stating full bank account details and proof that the bank account is registered under their name. Non-delivery of the SWIFT confirmation or in case that the details do not conform to the Client’s details registered with Group 500 may result in the funds not being credited to the Client’s Trading Account.

4.3 The Funds deposited with Group 500 by the Client, together with any Profit or other Benefits the Client may be entitled to according to a specific agreement with Group 500, shall be used as security to any Transaction, including Trading Losses, Commission and any other fee or debt owed by the Client to Group 500, which will be automatically deducted from the Client’s equity in the Trading Account. The Client’s Funds shall not accumulate any interest or any other benefits. Trading that relate to a reference security shall not grant the Client any right to dividends, voting, allocations or any other Benefits, but may be subject to adjustments according to financial or corporate events which may have an effect the reference security, such as distribution of dividends, splits etc.

4.4 Repayment of any funds via wire transfer by Group 500 to the Client will be in the same currency and to the same account/credit card from which the funds were originally transferred.

4.5 The Client declares that all funds that they transfer to Group 500 do not derive from any criminal or other illegal activity and without any violation of any applicable anti-money laundering laws and regulations.

4.6 The Client will have no claim against Group 500 and will not hold Group 500 responsible for any delay and/or differences originating from a credit Group 500, banks or other financial institutions rates calculation and/or commission and/or any other debit.

4.7 a) In the case the Client gives an instruction to withdraw funds from the Trading Account, Group 500 finance department supervises every withdrawal request submitted. Identification documents must be submitted to process any withdrawal. Group 500 shall pay the specified amount (less any transfer charges, if applicable, see point (5) below) within seven to ten (7-10) Business Days once instructions have been accepted and at the moment of payment, the Client’s margin requirements, proof of identity (to ensure safety of client’s funds) and due diligence criteria have been met. Group 500 may cancel the Client’s withdrawal order, if, according to Group 500 discretion, the remaining funds (after the withdrawal) shall not be sufficient to secure open Position(s) in the Trading Account.

      1. b) Group 500 does not take any responsibility for any delays of withdrawals, due to third party (banks, credit card companies ) .
      2. c) Minimum withdrawal amount for wire transfers is $500.00.
      3. d) Minimum withdrawal amount for Credit card / Debit Card transfers is $100.
      4. e) Minimum Deposit amount (for Credit / Debit cards) is $250 / Maximum Deposit amount is unlimited.

4.8 Group 500 shall debit the Client’s Trading Account for all payment charges. If the Client has the obligation to pay any amount to Group 500 which exceeds the amount held in the Client’s Trading Account, the Client shall immediately pay such amount upon Group 500 request.

4.9 Group 500 shall not provide physical delivery in relation to any Transaction. As mentioned above, profit or loss is credited to or debited to or from the Trading Account (as applicable) once the Transaction is closed.

  5.Capital Leverage Policy

5.1 Capital Leverages provided to Clients are part of the Group 500 promotions programs. These leverages are limited time offers and the terms and conditions associated with it are subject to change from time to time.

5.2 Any Capital Leverage and profits that are based, even partially, based on it, shall be forfeited in case the Group 500 suspects any act of fraud or breach of the Group 500 Terms and Conditions by Client.

5.3 In order to withdraw funds from an account that has been leveraged, the Client will be required to execute a minimum trading volume of (Deposit + Capital Leverage) x25.

5.4 The Client may withdraw funds from your account before reaching the minimum trading volume; however, by doing so, you forfeit the provided Capital Leverage.

5.5 As soon as the above mentioned terms are met and Group 500 accepts the request, the withdrawal will be processed within 4-7 business days. Depending on the specifics of the user profile, the bank, the location of the recipient and his bank, and other relevant factors for making a money transfer, the periods for actually having the money transferred can differ. Group 500 is not responsible for any issues with the transfer which are related to or caused by other parties.

  6.Privacy and Data Protection

6.1 Due to the nature of Group 500 business and relations with the Client, Group 500 shall hold some personal client information. All data collected, whether it is on paper or on a computer is safeguarded in order to maintain the Client privacy under Data protection laws

6.2 Group 500 shall be permitted to use and/or disclose the Client Information (a) For internal use, including with affiliated entities; (b) As permitted or required by law; (c) For protection against or prevent actual or potential fraud or unauthorized transactions or behavior (d) For computerized supervision of Client’s use of the services, review and/or supervision and/or development and/or maintenance of the quality of services; (e) to protect Group 500 rights or obligation to observe any applicable law.

6.3 The Client hereby grants Group 500 their permission to make use of their details in order to provide updates and/or information and/or promotion or marketing purposes through the Clients E-mail address or other contact information. Cancellation of this consent shall be performed by providing written notice to Group 500, and shall apply to new publications that have not been sent.

6.4 The Client agrees that Group 500 may record all conversations with the Client and monitor (and maintain a record of) all emails sent by or to Group 500. All such records are Group 500 property and can be used by Group 500, amongst other things, in the case of a dispute between Group 500 and the Client.

6.5 Affiliation- Group 500 may share commissions and charges with its associates, introducing brokers or other third parties (“Affiliates”), or receive remuneration from them in respect of contracts entered into by Group 500. Such Affiliates of Group 500 may be disclosed with Client’s information.

6.6 Group 500 Trading Platform, Website or other services may require the use of ‘Cookies’.

  7.Advice, Information and Tax

7.1 Group 500 does not advise its Clients in regard to the expected profitability of any Transaction, and any tax or other consequences. The Client represents that they have been solely responsible for making their own independent appraisal and investigations into the risks of any Transaction. The Client represents that they have sufficient knowledge, market sophistication and experience to make its own evaluation of the merits and risks of any Transaction. The Client acknowledges that they have read and understood the Risk Disclosure Document which sets out the nature and risks of Transactions to which this Agreement relates.

7.2 Where Group 500 does provide market commentary or other information: (a) this is incidental to the Client’s relationship with Group 500. (b) It is provided solely to enable the Client to make their own investment decisions.

7.3 Group 500 shall not be responsible for the consequences of the Client acting upon such trading recommendations, market commentary or other information.

7.4 The Client acknowledges that Group 500 shall not, in the absence of its fraud, willful default or gross negligence, be liable for any losses, costs, expenses or damages suffered by the Client arising from any inaccuracy or mistake in any information given to the Client.

7.5 Group 500 is under no obligation to assess the appropriateness of any Transaction for a Client, to assess whether or not the Client has the necessary knowledge and experience to understand the nature of risks associated with the Transactions. All risks related to the above are under the sole responsibility of the Client.

7.6 Any tax applying on the Client and/or results from the Client’s trading activity, including trading profits and/or trading losses and/or any charges and/or deductions, shall be under the Client’s full and sole responsibility. The Client shall personally report and pay any personal, federal, state and local tax liability they are obligated to, if applied. Group 500 serves as a mediator only and does not collect deduct, pay or withhold tax from the Client. Group 500 reserves the right, if ordered by an official entity, to deduct tax from the Client and deliver it to the proper tax authority, as ordered by the official entity.

 8.Account Balances

8.1 Trading Account balances and statements are displayed within the trading platform made available to the Client by Group 500. Common terms and definitions can be found on Group 500 Website.

  9.Closing an Account and Cancellation of the Agreement

9.1 Either party may terminate this Agreement by giving 10 (Ten) days written notice of termination to the other. Either party may terminate this Agreement immediately in any case of any breach of this Agreement or event of Default by the other Party. Upon terminating notice of this Agreement, Client shall be under the obligation to close all open positions, otherwise, the notice shall become void, or Group 500 shall have the right to close all open positions without assuming any responsibility. Such closure may result in an outcome that would be less favorable for the Client.

9.2 Upon termination, all amounts payable by Either Party to the other Party will become immediately due.

9.3 Termination shall not affect any outstanding rights and obligations according to the applicable law and the provisions of this this Agreement.

  10.Limitations of Liability and Indemnities

10.1 THE SERVICES OF Group 500 ARE PROVIDED “AS IS” AND “AS AVAILABLE”, AND Group 500 MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. Group 500 DOES NOT WARRANT THAT ANY AFFILIATED SOFTWARE, SERVICES OR COMMUNICATION THAT MAY BE OFFERED OR USED BY THE CLIENT SHALL ALWAYS BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Group 500 WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM TRADING OR THE USE OF Group 500 SERVICES, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

10.2 Client acknowledges and agrees that the Trading Platform follows the relevant market, whether the Client is in front of their computer or not, and whether the Client’s computer is switched on or not, and will exercise the order left by the Client if applicable.

10.3 The Client shall, upon first demand by Group 500, compensate Group 500 from and against all liabilities, damages, losses and costs (including reasonable legal costs), duties, taxes, charges, commissions or other expenses incurred by Group 500. 

10.4 Group 500 shall have the right to set-off any amount owed by Group 500 to the Client against any debt or other obligation of the Client towards Group 500. In any event of Default of Client (voluntary or involuntary insolvency procedures against the Client) all debts, future debts and other obligations of the Client towards Group 500 shall become immediately due. 

  11.General Provisions

11.1 Group 500 has the right to amend the Agreement without obtaining any prior consent from the Client.  If Group 500 makes any material change to the Agreement, it will give at least 10 (Ten) Business Days’ notice of such change to the Client. Such amendment will become effective on the date specified in the notice. Unless otherwise agreed, an amendment will not affect any outstanding order or Transaction or any legal rights or obligations, which may already have arisen.

11.2 Partial Invalidity- If, at any time, any provision of this Agreement is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction, neither the legality, validity or enforceability of the remaining provisions of this Agreement nor the legality, validity or enforceability of such provision under the law of any other jurisdiction shall in any way be affected or impaired.

11.3 Joint Account- If the Trading Account is a joint account (on the name of more than one entity), then each of the entities in the Trading Account shall be authorized to represent the other entities towards Group 500 with no requirement of any prior notice or approval from the other entities. Each of the entities in the Trading Account agrees that any notice or instruction given by Group 500 to any of the entities shall be considered as given to all the entities. In case of contradiction between instructions given to Group 500 by different entities, then the last instruction received by Group 500 will prevail.

11.4 Language, Notices and Complaints – All communications between Group 500 and the Client will be in English or in any Language, suitable both to the Client and Group 500.

11.5 Unless otherwise agreed, all notices, instructions and other communications to be given by Group 500 via e-mail or other electronic means, details of which are provided by the Client to Group 500. Any complaint shall be directed to Group 500 client services department, that will investigate the complaint and make every effort to resolve it.  Such a complaint should be made to: [email protected]. All disputes will be handled within 48 hours of notification.

11.6 Group 500 shall have the right, in order to collect funds owed to Group 500 by Client or to protect Group 500 rights, such as good-name, intellectual property, privacy, etc., to immediately bring legal proceedings against Client, in the Client’s residency and according to the Client’s residency applicable law.

11.7 No Right to Assign- No rights under this Agreement shall be assignable nor any duties assumed by another party except to/by an affiliate of Group 500. Upon assignment to an Affiliate of Group 500, the terms of this Agreement may be amended to fit any applicable regulation effective upon the assignee, and Client hereby consent in advance to such regulatory modifications to this Agreement. This Agreement shall be binding upon and inure to the benefit of the successors heirs of the Client. 

11.8 Dormant Trading- If the Client will not perform any trading activity or his trading activity will be in very low volume, for the time period defined by Group 500, or if the Client does not hold minimum funds in his Trading Account, defined by Group 500, Group 500 may charge the Trading Account with Dormant Trading commission at a rate to be determined by Group 500 from time to time, close any open trade and/or the Client’s access to the Trading Account and/or terminate this Agreement.

  12.Applicable Law and Jurisdiction

12.1 These Terms and Conditions will be interpreted in accordance with the proper courts. The English courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these Terms and Conditions.

  13.KYC (Know Your Customer) Policy

Know your customer policies have become increasingly important worldwide lately, especially among banks and other financial institutions, in order to prevent identity theft, money laundering, financial fraud and terrorist activity.

Group 500 holds a zero-tolerance fraud policy, and is taking all measures possible to prevent it. Any fraudulent activity will be documented, and all related accounts to it will be immediately closed. All funds in these accounts will be forfeited.

Prevention:

Group 500 aims to ensure the integrity of any sensitive data it obtains, such as your account information and the transactions you make, using a variety of security measures and fraud controls.

Securing your electronic transactions requires us to be provided with certain data from you, including your preferred deposit method.

When requesting a withdrawal from your account, we may need you to provide us with appropriate proof of identity, which may include the following (and possibly other) documents: 

You must be sure that you are able to confirm your identity by the provision of documents as required. If you are unable to do so, this may prevent the activation of an account with Group 500. The requirements are

A color copy of your valid government issued ID (eg. passport, driver’s license, ID card).

Color Copy of Credit/Debit Cards used (front + back) – On the front of the card please leave the first 6 and the last 4 digits visible (first 1.5 groups and the last group of 4 digits), and cover the middle 6 digits. On the back of the card please cover CVV (the last 3 digits). Additionally, make sure that your card is signed on the back.

A copy of a recent utility bill or bank statement with your name and address (no more than 3 months old). 

All four corners of the documents must be clearly visible with no alterations to the documents. If the name does not appear on the card, we need to see official evidence that the card belongs to the client.

If the card belongs to another person, the Cardholder must provide their ID and a utility bill before verification can be completed, and the Cardholder is responsible for signing the Card Authorization Forms confirming a deposit has been made with the card used.

*** Please note that if one or all of your documents are rejected by Group 500 Compliance, we will then require you to submit the documents again.

If you have any questions please don’t hesitate to contact our customer support: [email protected]

When do I need to provide these documents?

We follow the regulations as stated by the FSA with regards to documentary verification

we highly appreciate you taking the time to provide us with all the necessary documents as soon as you can, in order to avoid any delays in processing your transactions. We require the receipt of all the necessary documents prior to making any cash transactions to your benefit.

Some circumstances may require us to request these documents before allowing any other activities in your account, such as deposits or trades.

Please note that if we will not receive the required documents on file, your pending withdrawals will be cancelled and credited back to your trading account. We will notify you on such event via our system.

How can I send you these documents?

Please take a high-quality picture of the of the required documents and send it to us via email to [email protected]

How do I know my documents are safe with you?

Group 500 holds the security of documentation at highest priority, and treats all documents it receives with utmost respect and confidentiality. All files we obtain are fully protected using the highest level of encryption possible at every step of the review process.

We thank you for your cooperation in helping us make Group 500 a safer place to trade.

PRIVACY POLICY

Group 500 reserves the right to disclose your personal information to third parties where required by law to regulatory, law enforcement, or other government authorities. We may also disclose your information as necessary to credit reporting or collection agencies, or when necessary to protect our rights or property. To help us improve our services to you, we may engage another business to help us to carry out certain internal functions such as account processing, fulfillment, client service, client satisfaction surveys or other data collection activities relevant to our business. We may also provide a party with client information from our database to help us to analyze and identify client needs and notify clients of product and service offerings. Use of the information shared is strictly limited to the performance of the task we request and for no other purpose. All third parties with which we share personal information are required to protect personal information in a manner similar to the way we protect personal information.

 

Restriction of Responsibility 

If at any time, you choose to purchase a product or service offered by another Group 500, any personal information you share with that Group 500 will no longer be controlled under our Privacy Statement. We are not responsible for the privacy policies or the content of sites we link to and have no control of the use or protection of information provided by you or collected by those sites. Whenever you elect to link to a co-branded Website or to a linked Website, you may be asked to provide registration or other information. Please note that the information you are providing is going to a third party, and you should familiarize yourself with the privacy policy provided by that third party. 

 

Opting out of disclosures of non-public personal information

You may direct us not to disclose non-public personal information to certain non-affiliated third parties. To opt out of sharing non-public personal information with non-affiliated third parties, please contact a client service representative. An opt out election made by one account owner of a joint account is applicable to all account owners of the joint account. An opt-out election must be made for each separate account you hold with us. 

 

Use of “Cookies” 

We use cookies to assist us in securing your trading activities and to enhance the performance of our Website. (Cookies are small text files sent from the server to your computer.) Cookies used by us do not contain any personal information, nor do they contain account or password information. They merely allow the site to recognize that a page request comes from someone who has already logged on.

We may share Website usage information about visitors to the Website with reputable advertising companies for targeting our Internet banner advertisements on this site and other sites. For this purpose, pixel tags (also called clear gifs or Web beacons) may be used to note the pages you’ve visited. The information collected by the advertising Group 500 through the use of these pixel tags is not personally identifiable. To administer and improve our Website, we may use a third party to track and analyze usage and statistical volume information, including page requests, form requests and click paths. The third party may use cookies to track behavior and may set cookies on behalf of us. These cookies do not contain any personally identifiable information.

 

Communications

Unless otherwise indicated for a particular service, any communications or material of any kind that you e-mail or otherwise transmit through the services, including information, data, questions, comments, or suggestions (your “Communications”) will be treated as non-proprietary and non-confidential.  By accepting this Agreement, you grant a license to us to use your Communications in any way we think fit, either on the Website or elsewhere, with no liability or obligation to you. We are free to use any idea, concept, know-how or technique, or information contained in your Communications for any purpose, including, but not limited to, developing and marketing products. We are entitled, but not obligated, to review or retain your Communications. We may monitor your Communications to evaluate the quality of service you receive, your compliance with this Agreement, the security of the Website, or for other reasons. You agree that such monitoring activities will not entitle you to any cause of action or other right with respect to the manner in which we monitor your Communications. In no event, we will be liable for any costs, damages, expenses or any other liabilities incurred by you as a result of our monitoring activities.

 

To Unsubscribe from Group 500 E-mail 

To unsubscribe from Reade e-mails, please click on the “Unsubscribe Link” within any email Group 500 sends. Changes to this Privacy Statement From time to time, we may update this Privacy Statement. In the event, we materially change this Privacy Statement, the revised Privacy Statement will promptly be posted to the Websites and we will post a notice on our Websites informing you of such changes. You agree to accept posting of a revised Privacy Statement electronically on the Website as actual notice to you. Any dispute over our Privacy Policy Statement is subject to this notice and our Customer Agreement.

 

Customer Agreement

We encourage you to periodically check back and review this policy so that you will always know what information we collect, how we use it, and to whom we disclose it. If you have any questions that this statement does not address, please contact a Client Services representative.

 

Refund policy

When you open an account with Group 500 the payment will be debited from your credit card immediately. If you are not satisfied with the Group 500’s trading platform for any reason, you have the right to apply for a refund of your remaining balance. Please note, that if you account was leveraged with the capital from the Group 500, you will have to follow the Capital Leverage Policy. If you decide to apply to refund your purchase, all logins and memberships will be deactivated. Whether your application will be approved or declined shall be at the sole discretion of Group 500. Please allow up to 48 hours for our customer support team to approach your request. Our support team will contact you to confirm your request or to ask for additional information if needed. All refunds will be issued in the form of payment in which they were made.

RISK WARNING

Group 500 Disclosure of Risk Trading and the execution of financial transactions similar to those described and/or resulting from this agreement, with or without the use of high financial leverage, is speculative trading of high risk. You must carefully and seriously consider whether this type of financial activity suits your needs, your financial resources, and personal circumstances. As the risk of losing some, or all, of the invested funds in a relatively short period of time is high, it is recommended that you use only funds which you have earmarked for speculative, high-risk financial transactions. In particular, be aware of the following points:

   1.   High financial leverage in the trading of currency, commodities, and other financial assets is created based on collateral of a low sum relative to the total transaction. The results of trading with high financial leverage are that a small change in market prices, within a short period of time, may cause substantial gain or loss, proportional to the size of the collateral, up to the total loss of the collateral sum in a very short period of time.

   2.   The fluctuation of the rates in the currency markets, commodities and financial derivatives are often sharp without the ability to forecast the size or direction of the change or the time-frame in which it occurs. This warning does not cover all the possible risks connected with this type of transactions described and/or result from this agreement.

ANTI MONEY LAUNDERING

Money Laundering is the act of converting money or other monetary instruments gained from illegal activity into money or investments that appear to be legitimate, so that its illegal source cannot be traced. Domestic and international laws that apply to companies, whose customers can deposit and withdraw funds from their accounts, make it illegal for Group-500, or its employees or agents, to knowingly engage, or attempt to engage in a monetary transaction of criminally derived property.

IMPLEMENTED PROCEDURES

The objective of Anti-Money laundering procedures that Group-500 implements is to ensure that customers engaging in certain activities are identified to a reasonable standard, while minimizing the compliance burden and impact on legitimate customers. Group-500 is committed to assisting governments combat the threat of money laundering and financing terrorist activities around the world. For that purpose, Group-500 has set up a highly sophisticated electronic system. This system documents and verifies client identification records, and tracks and maintains detailed records of all transactions.

Group-500 carefully tracks suspicious and significant transaction activities, and reports such activities “providing timely and comprehensive information” to law enforcement bodies. To uphold the integrity of reporting systems and to safeguard businesses, the legislative framework provides legal protection to providers of such information.

In order to minimize the risk of money laundering and financing terrorist activities, Group-500 neither accepts cash deposits nor disburses cash under any circumstances. Group-500 reserves the right to refuse to process a transfer at any stage, where it believes the transfer to be connected in any way to money laundering or criminal activity. For the avoidance of any doubt, Group-500.com may detain or postpone payments for a set period of time at its own discretion. It is forbidden for Group-500.com to inform customers that they have been reported for suspicious activity.

ADDITIONAL DISCLOSURES

Identification

For the purpose of complying with Anti-Money laundering laws, Group-500.com requires two different documents to verify the identity of the customer.

The first document we require is a legal government-issued, identifying document with the picture of the customer on it. It may be a government-issued passport, driver’s license (for countries where the driver’s license is a primary identification document) or local ID card (no Group-500 access cards).

The second document we require is a bill with the customer’s own name and actual address on it issued 3 months ago at the earliest. It may be a utility bill, a bank statement, or any other document with the customer’s name and address from an internationally recognized organization.

Group-500.com also requires a completed and physically-signed account application form to be submitted to the Group-500.

Customers are required to submit up-to-date identification and contact information in a timely manner, as soon as changes occur.

Documents in non-western letters must be translated into English by an official translator; the translation must be stamped and signed by the translator and sent together with the original document with a clear picture of the customer on it.

DEPOSITS AND WITHDRAWALS

Group-500 requires all deposits, where the name of the originating customer is present, to come from the name matching the name of the customer in our records.

Third party payments are not accepted.

As for withdrawals, money may be withdrawn from the same account and by the same way it was received. For withdrawals where the name of the recipient is present, the name must exactly match the name of the customer in our records. If the deposit was made by wire transfer, funds may be withdrawn only by wire transfer to the same bank and to the same account from which it originated.

Refund policy

When you open an account with Group 500 the payment will be debited from your credit card immediately. If you are not satisfied with the Group 500’s trading platform for any reason, you have the right to apply for a refund of your remaining balance. Please note, that if you account was leveraged with the capital from the Group 500, you will have to follow the Capital Leverage Policy. If you decide to apply to refund your purchase, all logins and memberships will be deactivated. Whether your application will be approved or declined shall be at the sole discretion of the Group 500. Please allow up to 48 hours for our customer support team to approach your request. Our support team will contact you to confirm your request or to ask for additional information if needed. All refunds will be issued in the form of payment in which they were made.

Group 500 will never disclose any private or otherwise confidential information in regards to its clients and former clients to third parties

What is FOREX?

Forex, also known as foreign exchange or FX, is the simultaneous buying of one currency while selling another. The forex market is available 24 hours a day, five days a week and it’s one of the largest, most liquid financial markets in the world. Just to compare, the New York Stock Exchange makes about $169 billion a day in volume and the Forex Market makes over $5 trillion a day in volume

How does FOREX trading work?

The Forex market is called an ‘Interbank’ market due to the fact that historically it has been dominated by banks, including Central Banks, commercial banks, and investment banks. However, the percentage of other market participants is rapidly growing and now the list includes large multinational corporations, global money managers, registered dealers, international money brokers, futures and options traders, and individual investors.

How are currency prices determined?

There are various ways currency prices can change. Economic and political conditions usually affect the value of a currency, along with interest rates and inflation.

Where can I learn more about FOREX trading?

We offer a range of educational tools which include free trainings & seminars, webinars and video tutorials to enhance your Forex knowledge. Please visit our education section

How do I profit from trading FOREX?

The sum of your profit depends on the efficiency of your trading strategy, on how well you will learn to predict the alteration in rates tendency and a little on the amount of your deposit which allows you to sustain unfavorable situations during market movements.

What is the ``spread``?

The spread is the difference between the bid and the ask price. The bid price is the rate at which you can sell a currency pair, and the ask price is the rate at which you can buy a currency pair. With us, you can trade a large range of instruments with flexible spreads. That gives you a greater degree of price transparency on your trades.

What does it mean to have a 'long' or 'short' position?

If you are buying a currency pair, you are opening a ‘long’ position, if selling – ‘short’. For example, if you buy 1 lot of EUR/USD, it means you open a long position for 100,000 units of EUR against USD. And if you sell 10 lots of AUD/USD that means you open a short position for 1,000,000 units of USD vs CAD.

What is margin?

Margin is a percentage amount of the total trade size which a broker requires as a good faith deposit in order to allow a trader to open that position. This amount is not a fee or transaction cost; however, it is simply a portion of your account equity set aside within your account as a deposit towards the trade. Margin requirements are determined by taking a percentage of the notional trade size and are determined by the broker in advance in the trading conditions.

What is online trading and what makes it unique?

The forex (foreign exchange) market includes all aspects of buying or selling currencies. It is one of the largest markets, in terms of trading volume. We, at Prime Capitec, have forex as well as CFD markets to trade in (this includes forex, commodities, stocks, indices, and more).

Are there any risks that I should know about?

Yes, trading FX/CFDs involves risks. CFDs are complex instruments and, because of the leverage effect, entail a high risk of rapidly increasing losses. 76.4% of retail investors suffer a loss on trading CFDs with this provider. It is important that you fully understand how CFDs work and that you consider whether you can afford the high risk of loss.

What is KYC?

Know Your Client (KYC) is a set of documents that help us know you. It consists of identifications such as passport so we can recognize our clients.

Why should I invest online?

Many reasons: A 24-hour market, High liquidity, over 5 Trillion-dollar market, and more.

Is there a limit to the amount I can trade?

No limit, but we do consider your previous trading experience and financial stability. You should do so as well.

What are the most trades pairs?

The most traded currency pairs are EUR/USD, USD/JPY, GBP/USD and more. Please consider that the subject may change from time to time.

What are the best trading hours?

We trade around the clock; each market has its own hours: EU Session / US Session / Asian Session

I forgot my username and password; how do I recover them?

Press the ‘forgot password?’ link in home page (mark the “home page” as link). You will need to reset your password.

What is the minimum deposit amount before opening an account?

250 USD/GBP/EUR

Do I need to present any supporting documents before opening my account?

Yes. You can finish the registration process without documentation, but in order to be an active trader, you will have to provide us with proof of Identity and Residence (i.e. Identification and Proof of Residence).

How do I make a deposit?

Enter your account and choose the ‘Deposit Funds’ button on the side menu.

Are there withdrawal or deposit charges?

No.

Is it possible to invest online through mobile application?

Yes.